Privacy Policy

Effective date: 07/04/25
 

This Privacy Policy explains how techt.io and its affiliated entities collect, use, disclose, store and otherwise process personal data when individuals visit techt.io, contact the business, request a demo, sign up for updates, purchase software or services, or interact with related websites, applications and support channels. Under UK GDPR transparency rules, individuals must be told the organisation’s identity and contact details, the purposes of processing, the lawful basis, recipients, international transfers, retention periods, and their rights.​

For the purposes of this Privacy Policy, “techt.io”, “Company”, “we”, “us” and “our” means the techt.io group, including its UK headquarters and its Singapore entity, to the extent each entity determines the purposes and means of processing personal data. Under the Singapore PDPA, organisations must designate a data protection officer and make business contact information available to the public.​

1. Contact details

UK headquarters
techt.io (UK Headquarters)
Level 39, One Canada Square,
Canary Wharf, London, United Kingdom
Email: privacy@techt.io
 

Singapore entity
TECHT LABS Pte Ltd (Singapore Entity)
Company Registration No. 202321309N
160 Robinson Road #14-04,
Singapore Business Federation Center, Singapore 068914
Email: privacy@techt.io

2. Scope

This Privacy Policy applies to personal data collected through techt.io and related digital services, including website browsing data, enquiry forms, demo requests, account creation, support interactions, marketing communications, and service administration. Privacy information should be provided at the time personal data is collected and in clear, plain language.​

3. Personal data collected

Depending on how an individual interacts with techt.io, the Company may collect:

• Identity data, such as name, job title, employer and username.

• Contact data, such as email address, telephone number, billing address and correspondence details.

• Account and transaction data, such as login credentials, subscription details, contract records, invoices and payment status.

• Technical and usage data, such as IP address, browser type, device identifiers, pages viewed, session timestamps, referral URLs and diagnostic logs.

• Communications data, such as messages submitted through forms, support tickets, call notes and feedback.

• Marketing preference data, such as subscription preferences, consent records and campaign engagement data.

• Any other information intentionally submitted by the user or authorised customer personnel.

Under ICO guidance, privacy information should identify the categories of personal data obtained, recipients, transfers, retention periods and rights where applicable.​

4. How personal data is collected

Personal data may be collected when users:

• Visit the website or use online services.

• Fill in forms, request information, book a demo or create an account.

• Purchase software products or services.

• Communicate by email, chat, phone or support portal.

• Subscribe to newsletters or marketing updates.

• Interact with cookies, analytics tools or similar technologies, where permitted.

• Provide information through partners, resellers, employers or publicly available business sources, where lawful.

Where data is obtained from a source other than the individual, UK GDPR requires privacy information to be provided within a reasonable period and no later than one month, subject to limited exceptions.​

5. Purposes and legal bases

The Company may process personal data for the following purposes:

PurposeExample activitiesUK legal basis

Website operation and securityHosting, access control, troubleshooting, fraud prevention, log monitoringLegitimate interests; legal obligation where applicable ​

Contracting and service deliveryAccount setup, onboarding, subscription management, billing, support, renewalsPerformance of a contract; steps prior to entering into a contract ​

Customer relationship managementResponding to enquiries, handling demos, managing business communicationsLegitimate interests; contract-related steps ​

MarketingSending product updates, event invitations and newslettersConsent where required; legitimate interests where permitted by law 

ComplianceRecordkeeping, responding to legal requests, exercising legal rightsLegal obligation; legitimate interests ​

Product improvementAnalytics, service optimisation, reporting and internal planningLegitimate interests; consent where required for cookies or similar technologies 

Under the Singapore PDPA, organisations must notify individuals of the purposes for collection, use or disclosure, and generally collect, use or disclose personal data only for purposes consented to by the individual or otherwise permitted by the PDPA.​

6. Cookies and similar technologies

techt.io may use cookies and similar technologies for website functionality, security, analytics and user preferences. In the UK, prior consent is required before setting non-essential cookies, while strictly necessary cookies may be used without consent.

Users should be given a clear cookie notice or consent banner describing the categories of cookies used, their purpose, and how consent can be managed or withdrawn. Under ICO guidance, non-essential analytics or advertising cookies must not be active by default before valid consent is obtained.

7. Disclosure of personal data

Personal data may be shared, where necessary, with:

• Group companies, including the UK headquarters and Singapore entity.

• Cloud hosting providers, CRM providers, support tools, analytics vendors, communications providers and payment processors.

• Professional advisers, auditors, insurers and legal counsel.

• Resellers, implementation partners or subcontractors involved in service delivery.

• Regulators, law enforcement agencies, courts or competent authorities when required by law or to protect legal rights.

• A buyer, investor or successor entity in connection with a merger, acquisition, financing or asset sale.

The ICO states that privacy information must explain who personal data will be shared with, either by naming recipients or describing the categories of recipients in a meaningful way.​

8. International transfers

Because techt.io operates through a UK headquarters and a Singapore entity and may use international service providers, personal data may be transferred internationally. UK GDPR privacy information must include details of transfers to third countries or international organisations where applicable.​

For data subject to Singapore PDPA, overseas transfers should only take place where the receiving party provides a standard of protection comparable to the PDPA, unless an exception applies. PDPC guidance identifies this as the Transfer Limitation Obligation.

The Company may rely on contractual safeguards, intra-group arrangements, adequacy decisions, or other lawful transfer mechanisms appropriate to the jurisdiction and the relevant data flow.

9. Data retention

The Company retains personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting and regulatory obligations. Under ICO guidance, retention periods must be communicated to individuals, and under the PDPA organisations must cease retention or properly dispose of personal data when it is no longer needed for business or legal purposes.

Retention periods may vary by data category, for example:

• Enquiry data: up to [12/24] months after last meaningful contact.

• Customer account and contract data: for the term of the relationship and a reasonable period afterwards.

• Billing and tax records: for the period required by applicable law.

• Security and technical logs: for [30/90/180] days unless needed for investigation.

• Marketing consent records: until consent is withdrawn and for an evidential period afterwards.

10. Data security

The Company implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. The PDPA requires reasonable security arrangements to protect personal data, and the UK GDPR framework also expects organisations to process data transparently and responsibly.

Measures may include access controls, encryption where appropriate, logging, vendor due diligence, staff training, and incident response procedures.

11. Individual rights

Depending on the applicable law, individuals may have rights to:

• Request access to their personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion in certain circumstances.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Request data portability where applicable.

• Lodge a complaint with the UK Information Commissioner’s Office.

The ICO lists the rights available to individuals, the right to withdraw consent where relevant, and the right to complain to a supervisory authority as part of the privacy information that should be provided.​

Under the Singapore PDPA, organisations are also subject to access and correction obligations and must allow withdrawal of consent with reasonable notice, while informing the individual of the likely consequences of withdrawal.​

12. Marketing communications

Where required by law, the Company will send marketing communications only with valid consent. Individuals may unsubscribe at any time using the unsubscribe function in the communication or by contacting the Company.

Marketing practices should align with applicable UK and Singapore electronic marketing and data protection rules, and consent records should be maintained where consent is relied on.

13. Children

techt.io is intended for business users and is not directed to children. If the Company becomes aware that it has collected personal data from a child contrary to applicable law, it will take appropriate steps to delete or otherwise handle that data lawfully.

14. Third-party websites

The website may contain links to third-party websites, plug-ins or services. techt.io is not responsible for the privacy practices of those third parties, and users should review their separate privacy notices.

15. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or website functionality. The ICO states that privacy information should be regularly reviewed and updated, and individuals should be informed before new processing purposes begin.​

16. Complaints

Individuals in the UK may lodge a complaint with the Information Commissioner’s Office if they believe their personal data has been handled unlawfully. ICO guidance expressly identifies the right to lodge a complaint with a supervisory authority as part of the information that should be provided.​

For Singapore-related issues, individuals may contact the Company’s data protection contact first. The Company will review and respond in accordance with applicable law and internal complaints handling procedures.​

Terms and Conditions

Effective date: 07/04/2025
These Terms and Conditions govern access to and use of techt.io, including any public website content, customer portals, software products, software-as-a-service offerings, documentation, support materials and related services made available through the site. Website terms typically cover use conditions, disclaimers, liability, lawful use, intellectual property and other core rules for using the site.

1. About techt.io

techt.io is operated by [Insert UK legal entity name], with headquarters in the United Kingdom, together with its affiliated entities including [Insert Singapore legal entity name], where relevant to the services provided. The contracting entity, invoicing entity and service scope should be identified in the relevant order form, statement of work, subscription agreement or other commercial document.

2. Acceptance of terms

By accessing or using techt.io, a user confirms acceptance of these Terms and Conditions. If a user accesses the website or services on behalf of a company or other organisation, that user represents that they have authority to bind that organisation to these terms.

If separate signed terms, a master services agreement, subscription agreement or order form apply, those specific terms will prevail over these website terms to the extent of any inconsistency.

3. Eligibility and business use

Unless expressly stated otherwise, techt.io is intended for business or professional use. Website terms used in the UK often specify whether the site is intended for business users and may limit consumer use accordingly.​

If techt.io offers products or services to UK consumers, additional mandatory consumer rights will apply and cannot be excluded by contract. Guidance on unfair contract terms states that unfair terms are not binding on consumers, and the Consumer Rights Act 2015 applies to consumer contracts and certain consumer notices.

4. Changes to the website and services

The Company may update, suspend, withdraw or change any part of the website or services from time to time, including features, content, technical specifications or availability. Any material changes to paid services should be addressed in the relevant commercial agreement.

5. Accounts and credentials

Users may need to create an account to access some services. Users are responsible for keeping login credentials confidential, restricting unauthorised access to their accounts, and promptly notifying the Company of any suspected compromise.

The Company may suspend or disable credentials where reasonably necessary for security, maintenance, suspected misuse, non-payment, or breach of these terms.

6. Acceptable use

Users must use techt.io only for lawful purposes and must not:

• Attempt to gain unauthorised access to systems, accounts or networks.

• Interfere with the website, software, APIs or security mechanisms.

• Upload malicious code, malware or harmful content.

• Use the services to infringe intellectual property, confidentiality, privacy or other rights.

• Reverse engineer, decompile or disassemble software except where such restriction is prohibited by law.

• Use the services to send unlawful, deceptive or unsolicited communications.

• Misrepresent identity, authority or affiliation.

Website terms commonly require lawful use and prohibit conduct that disrupts the site or infringes third-party rights.​

7. Intellectual property

All intellectual property rights in techt.io, including software, source code, object code, interfaces, text, graphics, branding, documentation and website content, are owned by or licensed to the Company unless stated otherwise. Access to the website or services does not transfer ownership of any intellectual property rights.

Subject to payment of applicable fees and compliance with these terms and any commercial agreement, the Company grants the customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the services for its internal business purposes during the agreed subscription term.

8. Customer data

As between the parties, the customer retains ownership of customer data submitted to the services, subject to any rights needed by the Company to host, process, transmit, back up, support and secure that data in order to provide the services. Data protection responsibilities should be allocated in the applicable commercial agreement, including where one party acts as controller and the other as processor.​

Customers must ensure they have all rights, notices and permissions necessary to provide customer data for processing through the services.

9. Fees and payment

Fees, billing cycles, taxes, payment terms, overage charges, renewal arrangements and any implementation charges will be set out in the relevant order form or commercial agreement. Unless otherwise stated, fees are non-refundable except where required by law.

The Company may suspend access to paid services for overdue undisputed amounts after giving reasonable notice, where permitted by the applicable contract.

10. Availability and support

Unless expressly stated in a service level agreement or commercial contract, the website and services are provided on an “as available” basis. Planned maintenance, emergency maintenance, third-party outages and force majeure events may affect availability.

Support channels, response targets and service commitments should be set out in the relevant support policy, SLA, order form or subscription terms.

11. Third-party services

The services may interoperate with or depend on third-party products, hosting environments, payment services, integrations or open-source components. The Company is not responsible for third-party services except to the extent expressly stated in a binding agreement.

12. Warranties disclaimer

To the fullest extent permitted by law, the website and any general information made available on it are provided without warranties, representations or conditions not expressly stated in a binding contract. UK website terms commonly exclude implied terms to the extent permitted by law.​

Nothing in these terms excludes any warranty or statutory right that cannot lawfully be excluded.

13. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

Subject to the previous sentence and to the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, contracts, goodwill, anticipated savings, or data. UK website terms commonly include limitation of liability provisions, but any such term must remain fair and transparent where consumer law applies.

For paid services, any aggregate liability cap should be set in the applicable commercial agreement. For free website use, liability may be limited to the maximum extent permitted by law.

14. Indemnity

Where a user or customer breaches these terms or uses the website unlawfully, the Company may require that party to indemnify the Company against losses, claims, liabilities, damages and reasonable costs arising from that breach or misuse, to the extent permitted by law and subject to any mandatory consumer protections.

15. Suspension and termination

The Company may suspend or terminate access immediately where reasonably necessary for security, legal compliance, risk management, non-payment, suspected fraud, or material breach of these terms or any applicable commercial agreement. On termination, rights granted to the user end immediately except for provisions intended to survive termination.

16. Confidentiality

Any non-public business, technical or commercial information disclosed by one party to the other in connection with the services must be kept confidential and used only for the permitted purpose, except where disclosure is required by law or the information is already public through no fault of the receiving party.

17. Privacy and data protection

Use of personal data through techt.io is described in the Privacy Policy. Where data processing terms are required for customer services, those terms should be set out in the applicable contract, data processing addendum or order form.

18. Links and third-party content

The website may include links to third-party websites or content for convenience only. The Company does not endorse and is not responsible for third-party content, websites or services.

19. Governing law and jurisdiction

For website use and contracts entered into by the UK entity, these terms should usually be governed by the laws of England and Wales, with the courts of England and Wales having jurisdiction, unless another law is required by mandatory local rules. For contracts entered into by the Singapore entity, Singapore law and courts may instead be specified where appropriate.

Because techt.io operates across the UK and Singapore, the governing law and contracting entity should be made explicit in each order form or contract to avoid ambiguity.

20. Changes to these terms

The Company may revise these Terms and Conditions from time to time by updating the website. Continued use after updated terms take effect constitutes acceptance of the revised terms, to the extent permitted by law and subject to any notice obligations in existing customer contracts.

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